Joy by Jade

Cancellation Policy

• Cancellations within 48 hours (2 days) of your booking are non-refundable and cannot be rescheduled. The full booking fee will be charged. • Cancellations 3-6 days prior to your booking can be rescheduled. If you need to reschedule, please do not cancel your existing booking, make a new one at your preferred time, and then request a refund for the original booking, as a processing fee will apply. Instead, please reschedule your session through your members’ area. • Cancellations 7 days+ before your booking are eligible for a full refund (minus a £2 administration/transaction fee). Important: If you have cancelled a booking, you must request a refund by emailing info@solacesauna.co.uk. If you're unable to attend last minute, you can gift your session to a friend or family member. Please ensure that they read and submit the waiver form. If you are within the allowed cancellation period, Log into your account and go to ‘Your Bookings’. You can then select to cancel the session. Please note that Solace Sauna reserves the right to deny entry to anyone who appears intoxicated or poses a health and safety risk. Refunds will not be issued in such cases. No-Show Policy: If you fail to attend your appointment or cancel on the day of your booking, no refund will be issued, and the booking cannot be rescheduled.

Contact Details

• Lepe Beach, NCI Stone Point c\o: HCC, Lepe, Southampton, UK

  info@solacesauna.co.uk

• Lepe Country Park, Country Park, Lepe, Southampton, UK

  info@solacesauna.co.uk