Communal Sensory Sauna Ritual

Cancellation Policy

At Solace Sauna, we have designed our cancellation policy to ensure that both our business and customers are treated fairly while also accounting for the costs we incur in preparing for your sauna session. Please familiarise yourself with our cancellation guidelines below. Cancellation Guidelines Please log in to your member account on the website to cancel or reschedule your upcoming bookings within our cancellation policy. • Full payment is required to secure your booking. • Cancellations within 48 hours (2 days) of your booking are non-refundable and cannot be rescheduled. The full booking fee will be charged. • Cancellations 3-6 days before your booking are non-refundable but can be rescheduled. Simply log in to your member account on our website to reschedule your booking, provided it's within our policy timeframe. If you need to reschedule, please do not cancel your existing booking. Instead, please reschedule your session through your members’ area free of charge or email us. • Cancellations 7 days+ before your booking are eligible for a full refund (minus a £2 administration and transaction fee). If you're unable to attend last minute, you can gift your session to a friend or family member. Please ensure that they read and submit the waiver form. If you are within the allowed cancellation period, Log into your account and go to ‘Your Bookings’. You can then select to cancel the session. Please sign up to Solace Sauna as a member to be able to access the members' area. If you fail to attend your appointment or cancel on the day of your booking, no refund will be issued, and the booking cannot be rescheduled. Important: If you have cancelled a booking, you must request a refund by emailing info@solacesauna.co.uk. Refunds are subject to our cancellation policy. Please do not attend your booking if you are unwell (e.g. cough, cold, flu-like symptoms, or high temperature). We reserve the right to refuse entry to anyone showing symptoms, for the safety & comfort of other guests and staff. Our cancellation policy still applies if you are unable to attend due to illness. Please note that Solace Sauna reserves the right to deny entry to anyone who appears intoxicated or poses a health and safety risk. Refunds will not be issued in such cases. Solace Sauna accepts no liability for injury, illness, accident, loss, or damage arising from sauna use, sea swimming, or use of the surrounding facilities.

Contact Details

• Lepe Beach, NCI Stone Point c\o: HCC, Lepe, Southampton, UK

  info@solacesauna.co.uk