Solace Sauna | Waiver Form

Welcome to Solace Sauna!

By booking with us, you agree to the following Terms & Conditions, which ensure a safe and enjoyable experience for everyone. These terms apply to all participants, and if you’re booking on behalf of others, it’s your responsibility to ensure they are aware of these guidelines. Breaching these terms may result in immediate termination of your session.

Acknowledgement of Risks

While using the sauna is intended to be a relaxing and beneficial experience, it does come with certain risks. Solace Sauna has taken all necessary steps to minimise potential hazards in compliance with UK Health and Safety regulations. However, you must be mindful of risks such as:

• Raised internal body temperature.

• Risk of airborne illnesses or viruses.

• Slippery surfaces due to water, ice, or mud.

• Adverse weather, such as storms, wind, or rain.

• The potential for collisions or contact with other users.

• Exposure to both high sauna temperatures and cooler external conditions, including wind chill.

• Contact with hot equipment, such as the sauna stove or benches (always use a towel).

Cold Water Swimming: If you choose to enter a plunge pool or nearby body of water (river, lake, or sea) for cold water immersion, this is done entirely at your own risk. Solace Sauna cannot be held responsible for any incidents that may occur. If you choose to swim, it is suggested that you check the tide times and water conditions prior to your booking.

Cold Plunge Use: At some of our sites, we may have a cold plunge. If you choose to use the cold plunge, you do so at your own discretion and risk. Please be aware that the water temperature is typically between 8–15°C. We advise users to consult with a medical professional if they have any underlying health conditions, and to listen to their body at all times. Cold water immersion is entirely voluntary and should only be undertaken by those who feel confident and physically able.

Accessibility: Due to the nature of an outdoor mobile sauna and the locations we use, there are some areas where accessibility may need to be considered. There could be uneven ground, a distance to walk and poor lighting at certain times of the day. There is LED lighting in the sauna.

Allergies, Essential Oils & Sensory Sauna Rituals: During sauna sessions, essential oils and natural ingredients may be used to enhance the experience. These can include, but are not limited to, lavender, mint, basil, orange, rose, coconut, and other botanicals.

By participating in a Solace Sauna session, you acknowledge that:

• It is your responsibility to inform Solace Sauna staff before your session of any allergies, sensitivities, or medical conditions that could be affected by heat, essential oils, or natural materials.

• If you have booked a sauna ritual (including treatments such as face masks, body scrubs, or similar), you understand that participation and use of any products are entirely voluntary, and it is your choice and responsibility to use them.

• Although every precaution is taken, you understand that there is a risk of skin irritation or allergic reaction. You will inform Solace Sauna staff immediately if you experience any irritation, discomfort, or adverse reaction during your session.

Health and Fitness Requirements

It’s important to ensure you are in good physical and mental health before using the sauna. If you have any of the following conditions, it is recommended that you consult a doctor before booking:

• Heart-related issues, such as unstable angina or recent heart attacks.

• Medical conditions that affect your ability to sweat (e.g., anhidrosis).

• If you are pregnant or have other health concerns.

• We advise against sauna use if you are under the influence of alcohol, drugs, or medication, as these substances may impair your ability to regulate body temperature and increase the risk of injury.

• If you are experiencing symptoms of flu or any other respiratory illness.

• If you experience any feelings of illness during your sauna session, exit immediately and consult with staff or seek medical advice if necessary.

It is advisable to consult a healthcare professional before using the sauna if any of the following apply to you:

• Alcohol or drug influence.

• Susceptibility to migraines.

• Pregnancy or suspected pregnancy.

• Pacemaker or defibrillator presence.

• Heart attack within the last six months.

• Recent joint injuries or chronic swelling.

• Medications affecting your response to heat.

• Surgical implants such as metal pins or rods.

• Cardiovascular conditions or blood pressure medications.

• Diabetes with peripheral neuropathy or reduced sensation.

• Inability to perspire or heavy meals consumed within 1.5 hours.

• Recently exercised; allow time for body temperature to normalise.

• Heart conditions, high or low blood pressure, or respiratory conditions.

• Contagious diseases, infectious skin conditions, open sores, or wounds.

• Suffer from conditions for which you are taking antihistamines, anticoagulants, vasoconstrictors, vasodilators, stimulants, hypnotic drugs (sleeping pills) or tranquillisers.

  
  

Please note: Everyone’s body responds differently to heat, so listen to your body’s signals and adjust your time in the sauna as needed. There is no set time that works for everyone, and it’s important not to push yourself beyond your comfort zone. We recommended limiting your sauna sessions to no more than 15 minutes at a time (we recommend 0-8 minutes for beginners, followed by cooling down outside and/or a brief cold shower).

Sauna Use For Children

• Children under 16 are not permitted in the sauna. If you would like to book a session including a child under the age of 16, please email info@Solacesauna.co.uk.

• Children under the age of 18 must be accompanied by an adult.

• Children under 16 are not permitted to use the cold shower or plunge, as young children regulate their temperature differently from adults.

Safety Guidelines

For your safety and the safety of others:

• Sit on a towel at all times.

• Only wear swimwear; nudity is not permitted.

• Do not use essential oils in the sauna without permission.

• The use of incense/similar substances is prohibited in the sauna.

• Remove any hanging jewellery before entering to prevent burns.

• When pouring water on the sauna rocks, start from the furthest point away from you to prevent scalding.

• Do not touch the stove, stove door, flue chimney, sauna rocks, or fire guards.

• Alcohol and drug use are strictly prohibited before and during sauna sessions.

• Smoking, including e-cigarettes, is not permitted in or around the sauna.

• Glassware is not allowed in the sauna. Any injuries caused by broken glass are the individual’s responsibility.

• Sauna etiquette must be followed: enter and exit with care, remove shoes before entering, and limit sessions to 5-15 minutes per round (max 20 minutes total).

Booking, Payment, Rescheduling and Cancellation

Sauna Sessions:

• Full payment is required to secure your booking.

• Please log into your member account on the website to cancel or reschedule your upcoming bookings within our cancellation policy.

• Cancellations within 48 hours (2 days) of your booking are non-refundable and cannot be rescheduled. The full booking fee will be charged.

• Cancellations 3-6 days prior to your booking can be rescheduled. Simply log into your member account on our website to reschedule your booking, provided it's within our policy time frame. If you need to reschedule, please do not cancel your existing booking, make a new one at your preferred time, and then request a refund for the original booking, as a processing fee will apply. Instead, please reschedule your session through your members’ area.

• Cancellations 7 days+ before your booking are eligible for a full refund (minus a £2 administration/transaction fee).

   

  If you're unable to attend last minute, you can gift your session to a friend or family member. Please ensure that they read and submit the waiver form.

  
  

Important: If you have cancelled a booking, you must request a refund by emailing info@solacesauna.co.uk. Refunds are subject to our cancellation policy.

The operators of Solace Sauna reserve the right to deny entry to individuals who appear intoxicated or pose a potential health and safety risk. Refunds will not be issued to anyone denied admission.

Weather Policy:

Solace Sauna remains open in all weather conditions except severe situations such as strong winds or electrical storms. If the sauna is closed due to unforeseen circumstances, we will contact you to offer a refund or reschedule your booking. However, we do not provide refunds or credits for unfavourable weather if it is deemed safe to operate.

Waiver

By signing and submitting this waiver, you acknowledge that you understand and agree to these Terms & Conditions. You accept the risks associated with sauna use and will act responsibly to keep yourself and others safe. Participation in the sauna is voluntary, and you are free to stop at any time.